Privacy Policy

1. Information We Collect

We collect information in several ways:

• Information you provide directly to us.
• Information submitted or uploaded through the Quick811 platform.
• Information collected automatically when you use our Services.
• Information received from third-party services, integrations, emails, APIs, or systems connected to Quick811.

2. Information You Provide to Us

We may collect information that you voluntarily provide when you create an account, subscribe to a plan, use the platform, request support, contact us, request a demo, join a company workspace, submit forms, or otherwise interact with Quick811.

This may include:

• Name
• Email address
• Phone number
• Company name
• Job title
• Username
• Password or authentication information
• Billing address
• Mailing address
• Company address
• Contact preferences
• Support messages
• Sales inquiries
• Feedback
• Account settings
• User permissions
• Workspace settings

You are responsible for ensuring that the information you provide is accurate, complete, and current.

3. Company and Workspace Information

Quick811 is designed for contractor teams, companies, crews, and administrators. We may collect and process company workspace information, including:

• Company name, address, phone number, and email domains
• Account administrators and invited users
• User roles and permissions
• Subscription plan and billing status
• Workspace settings and company-specific ticket workflows
• Internal notes and records
• Usage activity within the company workspace

If you create, join, or administer a company workspace, your information may be visible to other authorized users within that workspace depending on account settings and permissions.

4. 811 Ticket, Job, and Project Information

When you use Quick811, we may collect and process information related to your 811 tickets, jobs, projects, work areas, and field operations. This may include:

• 811 ticket numbers and statuses
• Job and project names
• Customer and contractor names
• Utility owner information
• Worksite addresses and dig locations
• Ticket descriptions and responses
• Positive responses and marking statuses
• Expiration, start, due, and renewal dates
• Notes, internal comments, and attachments
• Uploaded files, images, and PDFs
• Emails and ticket history
• Assigned users and crew information
• Map polygons, routes, pins, and station ranges
• Field notes and custom fields

This information may include business information, jobsite information, and in some cases personal information if names, phone numbers, emails, or other identifiers are included in ticket records, notes, emails, attachments, or uploaded files.

5. Email Ingestion and Forwarded Ticket Information

Quick811 may allow users to forward emails, ticket confirmations, positive response emails, utility communications, or other messages into the platform. When you use these features, we may collect and process:

• Sender and recipient email addresses
• Email subject, body, and timestamps
• Attachments, ticket numbers, and utility response information
• Job or project information contained in the email
• Metadata necessary to process, organize, or display the email

Quick811 may use automated parsing, classification, extraction, and matching tools to identify ticket information, update statuses, connect emails to jobs, and organize records.

You should not forward emails to Quick811 unless you have the right to do so and the email is relevant to your use of the Services.

6. Map, Location, and Geospatial Information

Quick811 may use map-based features to help users visualize tickets, jobs, polygons, pins, routes, addresses, work areas, and related project information. We may collect and process:

• Worksite addresses and jobsite coordinates
• Map polygons, location pins, and route information
• GPS coordinates if provided or enabled
• Approximate device location and IP-based location
• Map interaction data and saved map views
• Ticket-to-map associations

If you use mobile features, browser location features, or device-based location services, Quick811 may request permission to access location information. You can control location permissions through your browser or device settings.

Some location and map features may rely on third-party mapping providers. Those providers may process certain information according to their own terms and privacy policies.

7. Images, Attachments, and Uploaded Files

Quick811 may allow users to upload or store images, PDFs, documents, videos, field photos, ticket attachments, emails, or other files. These files may include:

• Jobsite, locate, marking, and damage documentation photos
• Field notes, ticket PDFs, and utility responses
• Project drawings, maps, and invoices
• Crew documentation and other contractor records

You are responsible for ensuring that uploaded files do not contain unnecessary sensitive information and that you have the right to upload, store, and share those files through Quick811.

8. Payment and Billing Information

If you subscribe to a paid Quick811 plan, we may collect billing-related information such as:

• Billing name, email, and address
• Company billing information and subscription plan
• Usage-based billing information and invoice history
• Payment status and tax information where applicable

Payments may be processed by third-party payment processors. Quick811 does not intend to store full credit card numbers or complete payment card details on its own servers. Payment processors may collect and process payment information according to their own privacy policies and security practices.

9. Information Collected Automatically

When you visit our website or use Quick811, we may automatically collect certain technical and usage information, including:

• IP address
• Browser type and device type
• Operating system
• Referring URLs
• Pages viewed and features used
• Buttons clicked and search activity
• Session and login activity
• Error logs and crash reports
• Performance data
• Approximate location based on IP address
• Cookies and similar tracking technologies
• Usage patterns within the platform

We use this information to operate, secure, troubleshoot, improve, and analyze our Services.

10. Cookies and Tracking Technologies

Quick811 may use cookies, pixels, beacons, local storage, and similar technologies to:

• Keep users logged in and remember preferences
• Secure accounts and prevent fraud or abuse
• Analyze website and product usage
• Improve performance and understand marketing effectiveness
• Support basic site functionality

You can usually control cookies through your browser settings. If you disable cookies, some features of Quick811 may not function properly. We may use third-party analytics tools to better understand how users interact with our website and Services.

11. Information From Third Parties

Quick811 may receive information from third parties when necessary to provide, improve, or support the Services. This may include information from:

• 811 centers and utility response systems
• Email and mapping providers
• Payment processors and hosting providers
• Analytics and customer support tools
• Marketing tools and APIs or integrations connected by the user
• Publicly available business information
• Business contacts or referrals

We may combine information from these sources with information you provide to us or information generated through your use of Quick811.

12. How We Use Information

We use information to provide, maintain, secure, improve, and support Quick811. This includes using information to:

• Create and manage user accounts
• Authenticate users
• Manage company workspaces
• Provide ticket tracking tools
• Display tickets, jobs, notes, maps, and statuses
• Process forwarded emails and parse ticket information
• Update ticket records
• Send notifications, reminders, and alerts
• Provide customer support
• Process subscriptions and payments
• Generate reports
• Improve platform functionality
• Monitor performance and fix bugs
• Prevent fraud, abuse, or unauthorized access
• Enforce our Terms and Conditions
• Communicate with users
• Send product updates and marketing communications
• Analyze usage trends and develop new features
• Comply with legal obligations
• Protect the rights, property, and safety of Quick811, users, and third parties

13. Automated Processing

Quick811 may use automated systems to process, parse, classify, organize, match, or display ticket-related information. For example, automated systems may help:

• Extract ticket numbers from emails
• Match emails to jobs and identify ticket statuses
• Organize utility responses and update ticket records
• Detect duplicate tickets
• Generate summaries or reports
• Improve search and filtering

Automated tools may not always be accurate. Users are responsible for reviewing and verifying important information before relying on it for business, legal, safety, or excavation decisions.

14. How We Share Information

We do not sell personal information.

We may share information in the following limited situations:

15. Marketing Communications

We may use your contact information to send you product updates, company news, educational content, promotional messages, or information about Quick811 features.

You may opt out of marketing emails by using the unsubscribe link in the email or by contacting us.

Even if you opt out of marketing communications, we may still send you non-marketing messages related to your account, billing, security, support, legal notices, or service updates.

16. Analytics and Advertising

Quick811 may use analytics tools to understand how users find and use our website and Services. We may collect information such as pages visited, features used, referring websites, device and browser type, approximate location, conversion activity, and marketing campaign performance.

We may also use advertising or retargeting tools to promote Quick811 to relevant business audiences. Where required by applicable law, users may have the right to opt out of certain targeted advertising, sale, or sharing of personal information.

17. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include:

• Secure hosting infrastructure and access controls
• Authentication controls and encryption where appropriate
• Role-based permissions, monitoring, and logging
• Backups, vendor review, and internal access limitations
• Security-focused development practices

However, no system, website, software platform, or method of electronic transmission is completely secure. We cannot guarantee that unauthorized third parties will never defeat our safeguards or access information improperly.

You are responsible for using secure passwords, protecting account credentials, managing user access, and notifying us if you believe your account has been compromised.

18. Data Retention

We retain information for as long as reasonably necessary to provide the Services, operate our business, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business purposes.

Retention periods may depend on the type of information, the purpose for collection, subscription status, legal requirements, tax or accounting requirements, contractual obligations, backup and disaster recovery needs, and dispute or claim considerations.

After an account is terminated, we may delete, anonymize, or retain certain information as permitted or required by law. Some information may remain in backups, logs, archives, or business records for a limited period before deletion.

19. Customer Responsibility for Data

Quick811 is a business tool used by contractors and companies. You are responsible for:

• Ensuring you have the right to upload, forward, store, or share information through Quick811.
• Managing access for your employees, subcontractors, administrators, and invited users.
• Avoiding unnecessary sensitive personal information in tickets, notes, files, emails, or attachments.
• Reviewing your company's own privacy, legal, contractual, and recordkeeping obligations.
• Responding to privacy requests from individuals whose information your company controls, where applicable.

If Quick811 processes information on behalf of a business customer, the business customer may be the primary controller or owner of that information, and Quick811 may act as a service provider or processor depending on the circumstances.

20. Your Privacy Rights and Choices

Depending on where you live and which privacy laws apply, you may have certain rights regarding your personal information. These rights may include the right to:

• Access personal information we maintain about you.
• Correct inaccurate personal information.
• Request deletion of personal information.
• Receive a copy of personal information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Opt out of certain marketing communications.
• Opt out of certain targeted advertising, sale, or sharing where applicable.
• Not be discriminated against for exercising privacy rights.

These rights may be limited by law, security requirements, business obligations, legal obligations, or the rights of others. To exercise privacy rights, contact us using the information at the end of this Privacy Policy. We may need to verify your identity before processing a request.

21. U.S. State Privacy Rights

Some U.S. states have comprehensive privacy laws that may provide additional rights to residents of those states. As of 2026, multiple U.S. states have comprehensive privacy laws in effect, and businesses operating across state lines may need to evaluate whether those laws apply based on factors such as consumer location, data volume, revenue, and processing activities.

Michigan does not currently have a comprehensive consumer data privacy law in effect, but proposed legislation has been introduced.

If you are a resident of a state with applicable privacy rights, you may have rights to request access, correction, deletion, portability, or opt out of certain processing, depending on the law. Quick811 will respond to privacy requests in accordance with applicable law.

22. California Privacy Rights

If California privacy law applies to your use of Quick811, California residents may have specific rights regarding their personal information, including the right to know, access, correct, delete, and opt out of certain sale or sharing of personal information.

Quick811 does not sell personal information in the traditional sense.

If Quick811 uses advertising or analytics technologies that are considered "sharing" or "targeted advertising" under applicable law, eligible users may have the right to opt out. California residents may contact us using the information at the end of this Privacy Policy to exercise applicable rights.

23. Children's Privacy

Quick811 is intended for business use by adults. We do not knowingly collect personal information from children under 18 years old.

If we learn that we have collected personal information from a child under 18 without appropriate consent, we will take reasonable steps to delete that information.

If you believe a child has provided personal information to Quick811, please contact us.

24. Do-Not-Track Signals

Some browsers provide "Do Not Track" signals. Because there is not a consistent industry standard for responding to Do-Not-Track signals, Quick811 does not currently respond to them.

We may update this practice if a standard is adopted or required by law.

25. Third-Party Websites and Services

Quick811 may contain links to third-party websites, services, platforms, or tools. This Privacy Policy does not apply to third-party websites or services.

We are not responsible for the privacy practices, content, security, or policies of third parties. You should review the privacy policies of any third-party services you use.

26. International Users

Quick811 is operated from the United States. If you access Quick811 from outside the United States, you understand that your information may be processed and stored in the United States or other jurisdictions where our service providers operate.

Privacy laws in those jurisdictions may differ from the laws where you live.

27. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Services, legal requirements, or business operations.

The updated version will be posted with a revised "Last Updated" date. If we make material changes, we may provide notice through the website, platform, email, or another reasonable method.

Your continued use of Quick811 after an updated Privacy Policy becomes effective means you accept the updated policy.

28. Contact Us

If you have questions about this Privacy Policy or want to exercise a privacy right, contact us at: